In order to better serve you, please provide as much detail as possible in your problem ticket. For multisite customers, please make note of your site location.  Detailed tickets reduce the resolution time.

If there is a problem with your Internet connection or web browser, call or email us with your problem. Links for email and Issue Tracker are below.

When hands on support is needed, a Colada Systems engineer is equipped to securely take control of your keyboard and mouse and assist you through your issue. Remote Assist requirements are as follows:

Internet Explorer 6 or newer
Windows XP or Vista
An active Internet connection

A Colada Systems engineer will schedule the remote assist session.  Simply enter your name, click on 'Start' and approve the Active X control.  Your remote control session should begin shortly thereafter.